The Peninsula Hotels is a pioneer and industry leader for innovative guestroom technology. The group’s philosophy is to provide intuitive and user-friendly technology to enhance comfort and the overall hotel experience for the sophisticated hotel guests. The new dual handset solution includes both in-house Wifi and external connection to 3G Network - a standard feature of the innovative Peninsula technology, which is now also available at The Peninsula Tokyo for hotel guests and the hotel’s administration areas.

“This was built to bring a new level of creativity to our newest hotel in Asia,” said Mr. Shane Izaks, General Manager, Information Technology of The Hong Kong and Shanghai Hotels, Limited which owns and manages The Peninsula Hotels. “NEC has been a technology partner to our hotels worldwide for years, and the new converged wireless solution signifies a foreseeable change in other industries and an eventual move to a converged IP network. We appreciate NEC’s work with us on this new hotel project very much, and we look forward to further opportunities in IP networking which will enhance both communications and technology at our hotels”, said Shane Izaks.

Main features of the new system.

1. Communication infrastructure using WLAN-capable mobile handset, N902iL
- Delivery of approximately 450 FOMA/WLAN dual handset units for all 314 guest rooms and employees. The handset enables hotel guests to communicate with all hotel facilities and services from anywhere inside the building and can place outgoing calls within the Tokyo metropolitan area on leaving the hotel. WLAN dual handset usage charges are settled through NEC’s proprietary billing software at the time of checkout.
- In addition to enabling communication among employees, the N902iL can be used for communicating guests’ requests, such as room service and concierge calls, to employees. The handset is equipped with a speed dial function for guests to contact appropriate departments. When a guest makes a call, the system sends the order by way of a short message to an appropriate employee by using NEC message transfer software. The N902iL allows optimal assignment of employees and realizes seamless communication, promptly meeting the needs of hotel guests.