Verizon Wireless’ new Global BlackBerry service allows customers to place and receive voice calls from more than 160 countries and send and receive e-mails in the United States, Canada, Mexico and more than 90 countries worldwide. With Global BlackBerry service, Verizon Wireless customers receive the Global Support Pack, which includes a SIM card, a user reference guide and details on accessing the Global Help Desk for 24-hour customer support, seven days a week. Customers also receive a calling card for free support calls while traveling outside of the U.S. from any landline phone to technical support if the BlackBerry 8830 is lost, broken or stolen.